FAQ
AMH FREQUENTLY ASKED QUESTIONS
Thank you for visiting the AMH Pianos Services London piano FAQs page. We have compiled a list of the most common piano-related questions. Hopefully you will find the answers to your questions without having to call or wait for a email response.
Frequently Asked Questions about piano removals, piano repairs, and piano restoration for our customers in London. Photography by Katie Fricker, CC BY-SA 2.0
TUning Piano Faq's
The cost of tuning a piano in London is on average we charge between £90 and £160 for our tuning services for grand and upright pianos that are located in London. Sometimes this cost can increase depending on the age, condition and type or brand of piano.Servicing and tuning your Piano on a regular basis with AMH Piano Services London is cost effective and saves you money, for example: Bi-annual piano tuning is £70 and will only take one hour to tune piano.Annual tuning is £80 and will only take one hour to tune the piano.New customers or customers that have a piano which has not received a tuning for more than two years, or if the piano has had its location moved will cost £100. For pianos that have not had a service or tuning for more more than five years will be £150 minimal and will take roughly two hours to tune. Pitch moving a piano costs £150 and will take a two-hour appointment arranged at your convenience.
The best way to book a piano tuning is to call on 07500 661581 or check www.tuningpianos.co.uk and we will give you an appointment as soon as you would like.
Piano tuning cost is dependent on where you live in the UK . Generally research shows piano tuners charge from £50 to £200 ( these costs are for outside of London) , depending on the amount of work that needs to be carried out. If your piano has not several years, it would take more time and effort and naturally costs more the piano tuning to be carried out.We published an article about www.tuningpianos.co.uk/blog/the-cost-of-piano-tuning/.
The number of piano tuners in London is not documented but statistically there are around 8 million people, and out of that of person, every 50 owns a piano. If they tune their piano once a year, considering that a good piano tuner can tune up to 5 pianos per day and can work 230 days per year, there should be around 140 piano tuners in London alone.
A piano is sensitive to climatic change. It will naturally lose its tuning in time- is it beast to have your piano tuned a minimum of pone piano tuning per year. Recommended by manufacturers.
The primary reason the piano goes out of tune is because of a change of pitch which is due to contraction and expansion of the strings. The reason for this is due to temperature variation as a result of atmospheric variations and particularly humidity.When the tension in string changes, the pitch will also change, resulting in a note that is out of tune. Tuning pins can lose tension and slip, thus allowing movement of the strings affecting the tuning of the piano.
There are different factors to why a piano goes out of tune a lot faster than you expected. You could install a lifesaver system to keep it in tune longer. Lifesaver systems are designed to keep the humidity within your soundboard and also a stable temperature which is the best way to keep your piano stable and in tune.
Checking the humidity of a room is best using a digital hygrometer which is designed to measure relative humidity accurately. A digital hygrometer will tell you what the room’s humidity level is and allows you to make changes to suit your piano.
The optimal time to tune your piano is recommended by most manufactures every six months, to keep your instrument sounding perfectly in tune and on concert pitch.
It is highly recommended not to carry out DIY on your own piano because of the complexity of the instrument and the issues that could be created.
It is important to know all pianos cannot be tuned. The reason for this generally is to do with age and quality of the piano and the strings may not be able to tune to pitch correctly .
All musical instruments are set or tuned to a specific standard, for pianos this is known as concert pitch, A440 Hz tuning.
A440 is the international standard pitch and stands for 440hz. When it comes to pianos, it means that the strings of the A note above middle C vibrate at 440 cycles per second which is the recommended and perfect pitch for pianos. It is also known as concert standard pitch to some.
There is lots of other pitches that pianos can be tuned to depending to the style of music and age of music – for example A432Hz.
It is debatable what is best tuning by ear or app- As a rule if you have learnt to tune by ear than you have constantly studied and practiced all frequencies of sounds on a piano and how to physically adjust the tone by using your senses and physical responses over many many years , which should provide an overall better organic sound to the piano.
It is important to travel all over Greater London to tune pianos- This is due to customers unwilling to bring the pianos to me. Within the M25.
Even if you don’t play your piano, it is always best to keep up with the maintenance and tuning to ensure it doesn’t get too neglected.
Piano tuning is regarded as an art form; however, this can’t be appreciated until someone plays the piano. There has to be a stable setting with the pins, and you have to build the tempered scale, and you will have to decide on the compromise of stretching the octaves. There are over 200 strings in an acrostic piano and they all need to be tuned in a sequence to each other and this can take a skilled piano tuned many years to learn and that is why it takes so long to tune a piano correctly
As in any specialist service , there are specials piano tuning tools and these are : the tuning hammer, the tuning fork and the papps wedge These are the basic tools for piano tuning.
There are many ways to become a piano tuner. By joining a course to learn the skills of piano tuning or it is possible to learn to trade through piano dealers or workshops.
It is not custom to tip a piano tuner, and by no means should you feel obligated to do so.
It is important to realize a piano tuning service will generally not include free repair or parts unless the fault is very minor that causes additional work or costs.
Is it possible to tune my own piano? It is recommended not to tune your own piano but if you chose to take on a DIY project , please look at question number 19 about the basic l tools needed to tune the piano .
How do I tune an upright Piano, tuning of an upright piano is the same process, regardless of the size, make and or model of the instrument, there are special tools which are used when tuning a piano, so this needs to be considered when a piano is being tuned. You start by taking the piano apart so you can gain access to the tuning pins.
It is possible to tune your own grand piano but it is not recommended to do so. Should you attempt to tune your own grand piano , you will locate the tuning pins under the music rail , this would need to be removed to gain access to the tuning pins. Remember to make sure you use the correct piano tuning tools as mentioned in question number 19.
It is very difficult to tune a piano by ear- and you will need lots of practice, dedication and understanding of the sound created by the piano and which tuning pins to tune on your piano. A grand piano has 100s of tuning pins and you need to know which pin to tune to enable you to hear the tone, and pitch of each individual string.
Piano tuning devices , is a way a tuning your piano to a resealable standard , should you wish to tune a piano DIY style. I would not recommend doing this without guidance and training,
It is possible to tune a piano that has been neglected for a long time, it is important to understand that in a upright piano a concert pitch , there is about 20 tons of pressure baring down on the instrument so if it has been left for many years both the pitch and balance of the tuning will need additional work.
It is necessary to fine tune a piano after a rough tuning has been performed when a piano has been left for many years. This is like doing the finishing touches to make sure pitch and tone of quality has been finely tuned.
This is a process of making minimal adjustments to the piano, so there are no noticeable clashes between strings, and the sound made is as pure as humanly possible,
You’re best of Googling for piano tuners or repairs, depending on the service you need, followed by the area where you live then the search engine will reveal all local providers for that particular service.
It is easy to book a piano repair service by following this link. https://www.tuningpianos.co.uk/contact/
It is important to use a fully qualified piano technician . This will enable you to get a highly skilled and insured technician who would be a member of a professional; association .
There are many different reasons you may be experiencing sticky keys such as things getting wedged between or under them, tight bushings, swollen keys and more. Sometimes piano s keys can stick due to temperature, humidity and then return to normal the following day.To check if you have a sticky key, push and hold down the right pedal, then whilst holding the pedal down play the key lightly.If the key returns to its original position, then you do not have a sticky key however if the key did not return to its place, hold the key halfway down then push hard on the keys immediately to the left and right.Repeat this action multiple times, then release the original sticky key. Repeat playing the key whilst holding down the pedal. If it returns to its original place, you have fixed the key, otherwise, its time to give our team a call and we can normally fix the issue on the next working day, or sometimes same day if called in the early hours of the morning.
Sometimes some of the keys can feel different throughout the keyboard- this is time to get your piano regulated.
It is important to find qualified piano technician because they will be fully trained and generally members of a professional body- for example the Association of Blind Piano Tuners
A professional tuner will be willing to share their qualifications and skills with you. Every qualified tuner will be certified, and their information will be on Association trade websites.You should look for a piano tuner that has had many years of experience with different brands and models of pianos.
When moving sa piano, it is important know if the piano is :
- Upright or grand piano
- When is the piano moving from and to ( home addresses)
- If there is steps at either end to go up or down.
This is the process to book a piano removal in London :
by email / contact form and / or by telephone
remember the important info mentioned in Q 1 for piano removals.
Moving a piano is a specialist job! I would suggest not moving your piano yourself for many reasons, as the actual size and weight of the instrument needs to be handled with care. Also, the piano has many moving parts which could suffer damage during transit.
If you have an upright versus a grand piano, then it is far easier to move from room to room. For grand pianos we strongly recommend you seek professional help from a piano company as it is remarkably like the piano will need to be partially disassembled to ensure the piano will not be damaged, and it fits through all doorways
If you have an upright versus a grand piano, then it is far easier to move from room to room. For grand pianos we strongly recommend you seek professional help from a piano company as it is remarkably like the piano will need to be partially disassembled to ensure the piano will not be damaged, and it fits through all doorways
Your piano is sensitive to climatic change, so piano care is necessary. If possible, avoid positioning your piano in the path of a radiator. Be aware of air conditioning systems and heating vents. Avoid direct sunlight as this may bleach the case finish and expand the metal strings causing the piano to go out of tune. When moving the piano check the humidity and temperature of the new room or building, wait a couple of weeks for the piano to adjust.
This is not problem to play your piano immediately after it has been moved, but it is best to wait a couple of weeks before tuning a piano after it has been moved .
If you have a piano that you no longer need and wish to dispose of it, it is important to remember to use a professional piano moving provider.
There are many answers to this question, you could just dispose of your instrument or you could get it restored and working again. Depending on the condition of the piano, the outcome would be different. Should you wish your piano to be assessed , we can help you decide what can or can;t be done.
I really depends on the quality o the instrument . Sometimes by spending a little money on repairs or restoration you can get your piano sounding good again .
We would not recommend moving a piano by yourself due to the size or the instrument. They can damage very easily.
Moving a piano through a doorway generally is quite straightforward. Most doorways are wide enough to enable pianos to move through .Should there be an issue with the width of the doorway or the width of the piano , it can be dismantled.
It is really important to use a piano dolly when moving a piano. A piano dolly is a specialist bit of kit that protects both the piano and the floor when transporting the instrument.
A piano is an extremely heavy instrument and at the same time very fragile. SO if you are not sure what you are doing , moving a piano can be dangerous to one self, or the piano. Always seek professional help for such tasks.
An average upright piano weights somewhere in the region of 150 kg to 250 kg
It is important to remember when moving a piano from a house to another the following factors .. Removing the piano from the house where it is situated into a van or truck . You need to make sure you have the proper tools and equipment to protect the floors and to negotiate steps. It is really important to use a professional piano moving service.
Piano servicing is the process of making adjustments to the action inside of the piano. Regulating the piano keys and action enables the technician to change the touch, consistency and physical performance of your instrument.
It i important to understand servicing of a piano can be very timely due to the complexity of the piano – therefore we offer 2 costs of piano servicing
Half-day Piano Servicing: from £280
Full-day Piano Servicing: from £390 fir pianos in London .
Our friendly team can offer you monthly, bi-monthly, tri-annually and annually piano servicing solution. We can set up a regular schedule with yourself to ensure your piano is always playing its best. Contact us today for the very best quote.
Piano Voicing is the process in which the hammers are either made softer or more challenging to create the tone when playing the piano. Smooth hammerheads will help to produce a more mellow tone, and a harder hammerhead will create a brighter sound to your piano. Should you wish the tone to be changed, please check our piano servicing in London.
Pianos are made up of thousands of moving parts that all require regular adjustments to keep it playing. Without regulation, the piano will result in wear and tear more quickly and could cause faults down the line.</p> What is involved with a piano service? <p>Our piano servicing checks for tuning, voicing, regulation, keys, pedals, and internal components such as tuning pins, strings, dampers, felts, hammers and more.</p>
There’s no agreed standard when you should clean your piano, but if you have a dusty room, it will require more cleaning, than one that is not so dusty. Investing in an air filter can help your piano dust-free, and improve the quality of air in your home, or building.Avoid placing drinks on the piano, and avoid eating.
Wipe the keys with a clean, damp cloth, and when you are not playing, the keys should always be covered to prevent dust. Clean fingerprints off with a damp clean cloth and dry immediately.
Alongside tuning, pianos require periodic servicing called piano regulation. Regulation pays attention to the mechanical parts of your piano that cause the strings to sound when the keys are played.
Try using a piece of clean cheesecloth lightly dampened with water to clean the keys. Make sure any excess water is quickly removed to ensure water does not run between the piano keys.
PIANO SERVICING QUESTIONS
Piano servicing is the process of making adjustments to the action inside of the piano. Regulating the piano keys and action enables the technician to change the touch, consistency and physical performance of your instrument. There are many moving parts within the piano which from time to time will need attention, regulating and servicing due to wear and tear.
This process is like having a Car MOT but for Pianos which keeps the piano performing and responding to its full potential. Please check the Piano Servicing Page.
Servicing a piano has many varibles but on average it takes between half to a full day to properly service a piano. AMH Piano Services London charges:
- Half-day Piano Servicing: £280
- Full-day Piano Servicing: £390
Try using a piece of clean cheesecloth lightly dampened with water to clean the keys. Make sure any excess water is quickly removed to ensure water does not run between the piano keys. When cleaning the exterior of the piano, follow the instructions above, again, with a soft dry cloth, remove excess moisture from the piano casework.
If the piano has a wood finish, always wipe in the direction of the grain. Wiping the wood grain will help to remove any build-up of dust. Internal cleaning can be carried out at the time of appointment, if and when required.
Alongside tuning, pianos require periodic servicing called piano regulation. Regulation plays attention to the mechanical parts of your piano that cause the strings to sound when the keys are played.
Wipe the keys with a clean, damp cloth, and when you are not playing, the keys should always be covered to prevent dust. Clean fingerprints off with a damp clean cloth and dry immediately. Professional cleaners and polishes are readily available and something that your local piano tuner should be able to provide you with a low-cost.
There’s no agreed standard when you should clean your piano, but if you have a dusty room, it will require more cleaning, than one that is not so dusty. Investing in an air filter can help your piano dust-free, and improve the quality of air in your home, or building.
Avoid placing drinks on the piano, and avoid eating, as crumbs can easily fall between the keys which can build up, cause stick keys, and develop more severe faults.
Internal cleaning of the piano should be completed regularly, but it always best to have this done by a professional piano technician. Ask your piano tuner if that’s something they can offer you, as that would be the perfect time to give the piano an internal clean.
Pianos are made up of thousands of moving parts that all require regular adjustments to keep it playing. Without regulation, the piano will result in wear and tear more quickly and could cause faults down the line.
What is involved with a piano service?
Our piano servicing checks for tuning, voicing, regulation, keys, pedals, and internal components such as tuning pins, strings, dampers, felts, hammers and more.
Piano Voicing is the process in which the hammers are either made softer or more challenging to create the tone when playing the piano. Smooth hammerheads will help to produce a more mellow tone, and a harder hammerhead will create a brighter sound to your piano. Should you wish the tone to be changed, please check our piano servicing in London.
Our friendly team can offer you monthly, bi-monthly, tri-annually and annually piano servicing solution. We can set up a regular schedule with yourself to ensure your piano is always playing its best. Contact us today for the very best quote.
BUYING A PIANO FROM AMH QUESTIONS
Great question and we are pleased to inform you, yes we do. Please visit our pianos for sale page and bookmark the page as we will regularly update the page as we clear out stock and get new stock in.
It all comes down to the craftsmanship of a piano, consider what materials have been used to create this elegant instrument. It has always been known that a player will always know when a piano belongs to them. If your piano doesn’t suit you, then it’s not for you.
If you want an excellent piano without extensive research and testing, then you can’t go wrong with a decent high-end range Yamaha or Kawai, these are among the most popular in London and the UK because frankly they’re designed so well.
First, you need to decide if you want to go acoustic or digital, both have pros and cons. Digital pianos are more suitable for people that want to produce all types of sounds and want to be able to edit those on a computer, while an acoustic produces a set amount of tones and pitches.
Learning either will mean you should be able to switch from one to the other without a huge learning curve, its like learning to drive a car, and then having to learn to drive a truck, learning to drive anything, is going to help you learn the other, faster.
You will also need to consider space since a digital keyboard takes up far less space than an acoustic piano. Once you have to decide which type of piano you wish to learn, its time to choose the brand and model.
For digital keyboards, you can’t go wrong with a decent Casio, Yamaha or Roland. We recommend the Casio CDP-S100 Slimline Digital Piano since it has a realistic playing feel, powerful performance, impressive connectivity and is perfectly portable.
For acoustic pianos, decide what type you want, e.g. upright, baby grand or grand. Then pick manufacture, we recommend going with a Yamaha or Kawai as they make incredible sounds, and they hold their market value far more than the less known brands. For beginners, we recommend the Yamaha U1 as it has a 10-year warranty, it is built to last, solid investment and great for learning.
A skilled technician will have worked on many pianos sounding out of shape. Most pianos may need a tuning service to bring the life back where others may need to be restored. Our highly experienced technicians can take a look and bring back even the most neglected piano back to life.
We do not actively buy pianos direct from the public as we have limited storage and only obtain pianos when we have space to store them. You can view many of our pianos for sale in London online.
If you can’t find something you like, then we recommend reputable piano re-sellers on eBay. It is always best to purchase a piano through these parties as you can have full confidence with the piano.
You should try and avoid purchasing a piano privately unless you have had it inspected by a technician as often there are more problems then stated.
Pianos should always be inspected thoroughly internally and externally before any decision is made. A quality seller will let you try out the piano, make sure all keys are healthy, and there are no issues.
As long as you keep up with maintenance and give you piano a healthy life in the right environment, your piano will give you a lifetime of enjoyment.
You will need to contact a second-hand piano shop for a valuation on your piano. You will need to take into consideration the age, condition, damage and other factors during this. Certain brands and models of pianos will exceed a better valuation than others.
There are main types of pianos, these are acoustic pianos and electric pianos which are also known as keyboards. AMH Piano Services London only deal with acoustic pianos, and these types are upright, grand and baby grand and may include modifications such as silent mods.
When it comes to upright, the strings of the piano are strung vertically, this allows the instrument to be more compact and can be placed in a limited space.
With a grand piano, the strings are strung horizontally and have a better potential for expression. When it comes to size, the more you play the grand piano, the more advantages you get from it.
The mechanics within a grand piano move with gravity whereas an upright piano is aided by the strings to reset the keys being pressed. A grand piano will always be superior, but that doesn’t mean an upright doesn’t sound fantastic, to most, untrained ears, there is no difference.
Silent pianos are an acoustic piano where there is an option to silence the strings by stopping the piano hammers from striking them, this is known in the industry as a silent modification.
The difference between an acoustic and digital piano is the mechanism that produces the sound. A digital piano has no strings; each key is a switch to produce a sound which is amplified by a speaker. In comparison, an acoustic piano has hammers and steel strings that when hit cause a vibration to produce the sound.
PIANO RESTORATION QUESTIONS
Once we have an appointment with yourself, we will come to inspect the piano to see how much of a restoration you need. During the inspection, we check the damage and establish the cost of hours it will take to rebuild and repair.
We also factor in the costs of things such as parts, materials and transportation. We will pick up the piano and take it to one of our piano workshops in London, where all the magic happens.
It’s hard to give you a rough estimate as you can imagine but to give you a rough idea, a restoration typically starts between £2,000 and £3,000 then upwards. Sometimes its cheaper to buy a new piano than it is to restore one.
Particular branded piano antiques or classical pianos can be worth restoring if they are a particular type of piano that is highly desirable by collectors, and pianists.
Another reason could be the piano has been within the family for many generations making it priceless and something they want to keep traditional to pass onto their kids, and then their kids after that.
But whatever the reason you may have to want to restore your piano, know that our team can fully build all types of pianos from the ground upwards. Replacing parts, repairing, or replacing the frame, or woodwork.
AMH has a renowned reputation in restoring all types of pianos. Our team love a restoration project and can get very tired pianos back to full health again. Please take a look at our restoration page for more details.
GENERAL PIANO QUESTIONS
The number of strings will depend on the model of the piano, but usually, the number is 230.
Bartolomeo Cristofori (1655 – 1731) of Italy, he created the first modern piano in the year 1700.
Piano pedals are foot-operated levelers that are situated at the base of a piano. These pedals change the sound of the piano in various ways. Modern pianos will have three pianos (from left to right) the soft pedal, the sostenuto pedal and the sustaining pedal.
AMH opening hours are as follows:
- Monday 8.30am – 22.00pm
- Tuesday 8.30am – 22.00pm
- Wednesday 8.30am – 22.00pm
- Thursday 8.30am – 22.00pm
- Friday 8.30am – 22.00pm
- Saturday 8.30am – 22.00pm
- Sunday 8.30am – 22.00pm
We are open bank holidays; however, this is due to booking in advance and by appointment only.
AMH Piano Services London operates all over London, and we have offices in Brixton, Eltham, Greenwich, Hammersmith, Holborn and Twickenham.
AMH Pianos Services London provides piano tuning, repairs, restoration, removals. Alongside all of our professional services, we value all of our customers and will give the very best maintenance and servicing to ensure you can give the best care to your piano, keeping it playing for longer.
We cover all boroughs within Greater London with Piano Restoration and Piano Removals. For Piano Servicing, Piano Repairs and Piano Tuning we only serve the following London Boroughs:
Central London
- City of Westminster
- London Borough of Camden
- London Borough of Islington
- London Borough of Lambeth
- London Borough of Southwark
- London Borough of Wandsworth
- Royal Borough of Kensington and Chelsea
East London
- London Borough of Bexley
- London Borough of City of London
- London Borough of Greenwich
- London Borough of Hackney
- London Borough of Lewisham
- London Borough of Newham
- London Borough of Tower Hamlets
South London
West London
Our technicians are available seven days a week to ensure that we can be as flexible as we can be for our customers and their piano needs. We often can fulfil short notice bookings, and for busier periods we can typically fit you in the same week.
Please note that if you have just moved your piano, then we may need to wait for two weeks for the piano to adjust to the new climate of that room or building. Please talk to our technicians for further advice and questions.
All quotations that are given and prices listed on the website include VAT, including additional costs such as transportation. In some cases, there will be additional fees involved if we have to provide additional services, or parts, but we will always consult with you first beforehand.
At AMH Pianos Services London, we only use the human ear to tune our customer’s pianos. If you’re wondering what is better, software tuning or ear tuning? Then please see our question What is better App or Ear Tuning?
Yes, however, we will always make sure they are qualified, fully insured and have an up to date DBS check.
Andy Howard is the managing director of AMH Piano Services London and still enjoys his life work and going to see customers who have now become family friends.
AMH Piano Services London does not believe in any hidden extras or surprises, and we will always provide you with an accurate quote and everything included within that one quote.
There may be a rare occasion where we may find faults or issues whilst completing a service; however, we will always consult with you and agree on a price. We will never start additional work without informing the customer first.
We believe in transparent pricing, and we are humans too, and hate when someone gives you a quote and then all of a sudden, it is much higher, we keep this to a minimal, and will never surprise you with any hidden fees. If we find more significant issues, you are welcome to search around London and compare our rates before we proceed further.
It would be effortless to tell you that we are fantastic and very reliable, but we are biased. We urge our customers to check us out on google and have a look at our testimonials page. AMH Piano Services London are proud to be renowned for providing the best piano services across Greater London.